TERMS & CONDITIONS

1. Introduction

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Welcome to Nexus Coaching Online Coaching and Personal Training. The Website is operated and owned by Nexus Coaching (“we”, “us”, “our” or “Nexus”).

By accessing our services, website, or any related content, you agree to comply with these Terms and Conditions. Please read them carefully before using our services. If you do not agree with these terms, you must discontinue use immediately.

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2. Terms of Use

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Nexus Coaching provides online coaching, personal training, and related content. Our services are for individuals aged 18 or older. You agree to use our services responsibly and not misuse, distribute, or replicate any materials without permission.

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3. Privacy Policy

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We collect personal information to enhance our services, including contact details, health information, and payment details. Your information will be handled in compliance with relevant data protection laws. We will not sell or share your personal data without consent, except as required by law. For more details, refer to our Privacy Policy.

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4. Links to Third-Party Sites

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Our website or services may include links to third-party sites. We are not responsible for the content, policies, or security of any external sites and recommend reviewing their terms before engaging with them.

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5. Pre-Activity Readiness Questionnaire

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Before accepting your application for a Nexus Coaching coaching or personal training service, we collect information about your health and medical history to ensure we have all relevant details necessary to provide a safe and appropriate exercise program tailored to your needs. If any of the following statements apply to you, we will be unable to accept your application for coaching or personal training. In such cases, we strongly advise seeking medical guidance before engaging in any exercise program or strenuous physical activity.

By signing up for our services, you confirm that your physician has deemed you fit to participate in an exercise program if any of the following conditions apply to you:

• You have been diagnosed with a heart condition by a doctor or medical professional and have been advised to limit your physical activity.

• You frequently experience pain in your heart and/or chest during physical activity.

• You have experienced heart and/or chest pain in the past month while not engaged in physical activity.

• You have a history of fainting, dizziness, or loss of balance.

• You have an injury or orthopedic condition, such as a back, hip, or knee issue, that may be aggravated by changes in physical activity.

• You have high blood pressure and/or a heart condition for which a doctor or medical professional has prescribed medication.

• You are pregnant or suspect you may be pregnant.

• You have insulin-dependent diabetes.

• You are over the age of 65 and not accustomed to vigorous exercise.

• You have any other condition or reason that may prevent you from safely engaging in exercise or increasing your physical activity.

By signing up for a coaching or personal training service, you also accept full responsibility for any loss or damage as a result of the above issues, or anything else. The advice we give is for informational purposes only and is not to replace the advice of your doctor.

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6. Services, Refunds, and Cancellations

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At Nexus Coaching, we are committed to providing high-quality coaching and personal training services tailored to each individual. Due to the time, resources, and effort involved in delivering our services, we have a no refund policy for all coaching and personal training services.

By purchasing any of our coaching or training services, you acknowledge and agree that refunds will not be issued for the following reasons:

• Time and Commitment – Our coaches dedicate significant time to planning, consulting, and supporting each client. Once a service is booked, that time is allocated exclusively to you and cannot be recovered.

• Customized Programming – All training and nutrition plans are created based on your specific needs, goals, and health history. These programs require careful design and preparation, making them non-transferable or refundable.

• Onboarding and Initial Setup – The onboarding process includes assessments, consultations, and administrative work, all of which require time and resources from our team, regardless of whether the client continues with the program.

• Limited Availability – Coaching and personal training services have limited slots. Once a client secures a spot, it prevents another individual from accessing the service.

• Accountability and Results – Progress in any coaching or training program requires consistency, effort, and adherence to the guidance provided. Refunds are not granted based on dissatisfaction with results, as success is dependent on the client’s commitment and effort.

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While we do not offer refunds, we are committed to ensuring you receive the best possible experience and results from our services. If you have concerns or need adjustments to your program, please contact us, and we will work with you to find a suitable solution.

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30-Day Notice to Cancel:
For ongoing coaching services, a 30-day notice is required for cancellation. This notice ensures we have adequate time to close out your coaching properly and allocate your coaching spot to another client. During this final 30-day period, coaching support will continue as usual. This policy helps maintain fairness and accountability while allowing for structured offboarding.

Personal Training Cancellations:

• Cancellations made with 24+ hours' notice – The session may be rescheduled at a mutually convenient time.

• Cancellations made with less than 24 hours' notice – The session will be forfeited, and no refund will be issued.

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Refunds are only granted in cases of technical errors or if we are unable to provide the agreed-upon services. Refund requests must be submitted within 14 days of purchase. All training and nutrition programs and coaching subscriptions are non-transferable.

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7. Results Disclaimer

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At Nexus Coaching, we are committed to delivering high-quality support, structured programming, and expert guidance. However, individual results will vary and depend on multiple factors including, but not limited to:

• Personal effort and consistency

• Adherence to training and nutrition protocols

• Pre-existing health conditions

• Lifestyle factors such as stress, sleep, and recovery

We do not guarantee specific outcomes (e.g., fat loss, muscle gain, performance milestones) within a fixed time frame. Our coaching provides the blueprint, accountability, and tools for success — your results are ultimately determined by your level of commitment and application.

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8. Payment Terms

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Payments for services must be made upfront via our accepted payment methods. Subscription-based services will renew automatically unless canceled before the renewal date. Failure to pay may result in suspension or termination of services.

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9. Our Content

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All materials provided, including videos, programs, and written content, are the intellectual property of Nexus Coaching. Unauthorized distribution, reproduction, or resale is prohibited and may result in legal action.

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10. Your Content

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By submitting testimonials, progress photos, or other content, you grant Nexus Coaching permission to use these materials for marketing and promotional purposes unless otherwise specified. You retain ownership of your content but allow us to use it in a non-exclusive, royalty-free manner.

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11. Limitation of Liability

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Nexus Coaching and its coaches are not liable for any injuries, damages, or losses arising from participation in our services. All training is undertaken at your own risk, and we are not responsible for improper execution of exercises or failure to follow provided guidelines.

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12. General Waiver

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By engaging in our services, you acknowledge and accept the risks associated with exercise. You release Nexus Coaching, its coaches, and affiliates from any claims, liabilities, or damages resulting from your participation in training programs.

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13. Copyright

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All content, branding, and materials provided by Nexus Coaching are protected by copyright law. Unauthorized use, reproduction, or distribution is strictly prohibited.

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14. Amendments to Terms

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We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes. We recommend reviewing these terms periodically.

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15. Contact Us

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If you have any questions about these Terms and Conditions, please contact us at info@nexuscoaching.uk.

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